Protecting your personal information and ensuring your privacy is our top priority.
This Privacy Policy applies to all users of our website, related mobi-sites and software applications, collectively referred to as "our Platforms", which are used to access and purchase our products and services.
The purpose of this Privacy Policy is to set out how, why and when Coastal Rush Errands (Pty) Ltd ("Coastal Rush", "we", "us", "our") uses your Personal Information so as to comply with the Protection of Personal Information Act 4 of 2013 ("POPIA").
It is important that you read this Privacy Policy together with our other terms and conditions, privacy notices or policies we may provide from time to time when we collect or use your Personal Information.
Please pay special attention to the clauses in this Privacy Policy that appear in similar text and style which:
In this Privacy Policy, the terms -
If you are below the age of 18 years, you must always get permission from your parent or guardian before you use our Platforms or give us your Personal Information. We may check that your parent or guardian has given you such permission, for example by asking you to provide us with your parent's or guardian's contact details so we can contact them.
Vendors may not sell age-restricted products to you if you are under the age of 18 regardless of any supervision by a parent or guardian. You may be requested to provide proof of your age to our delivery service before receiving any age-restricted products ordered via our Platforms.
Coastal Rush processes Personal Information in a manner that is reasonable, adequate, relevant, non-excessive and purpose-specific. In order for users to access and use our Platforms we collect and process some Personal Information.
Should your Personal Information change or you wish to amend and/or correct this Personal Information you can do this by updating your registered user information in your account profile.
You warrant that the information you have provided is accurate, current, true and correct and that does not impersonate or misrepresent any person or entity or falsely state or otherwise misrepresent your affiliation with anyone or anything.
When you access our Platforms, but are not a registered user, Coastal Rush processes some of your Personal Information. Depending on how you access and use our Platforms, we may receive:
We process the Personal Information we collect and receive to:
We also process your Personal Information to comply with any legal or regulatory obligations such as tax or financial laws, and for research and statistical purposes.
We keep your Personal Information for as long as:
We will retain your Personal Information for as long as is necessary to achieve the purpose for which this information was collected or subsequently processed. If your Personal Information is used for more than one purpose, we will retain it until the purpose with the latest period expires.
By accessing and using the Platform, you consent to us retaining records of your Personal Information for no longer than may be necessary to achieve the purpose for which the information was initially collected or subsequently processed.
When you access and use our Platforms we may use various technological tools to improve your experience through the use of cookies and/or user tracking.
Cookies are small text files placed on the device that you use to access our Platforms. These files do not contain your Personal Information but allow us to associate you with a particular device. We use cookies to:
By accessing and using the Platform, you consent to our use of cookies as described in this Privacy Policy.
You have the right to request us not to contact you for purposes of direct marketing by any form of electronic communication such as automatic calling machines, email and/or SMS notifications by "opting-out" of any direct marketing communications we may send to you.
You can manage your marketing preferences through your account settings or by contacting our customer support team.
We do not sell your personal information to third parties for their marketing or any other purposes.
We may provide or make your Personal Information available to:
Our contracts dictate that these service providers may only use your Personal Information in connection with the services they perform for us and not for their own benefit.
We may transfer certain Personal Information outside the geographic borders of South Africa to service providers for data storage and back-up purposes to ensure the integrity of our systems.
When we transfer your Personal Information outside of South Africa, we will ensure that we do so in accordance with the requirements for lawful transfer as set out in POPIA. By accessing and using our Platforms, you consent to us transferring your Personal Information outside of South Africa as set out in POPIA.
We secure the integrity and confidentiality of your Personal Information in our possession by taking appropriate, reasonable technical and organisational measures to prevent loss of, damage to or unauthorised destruction of Personal Information; and unlawful access to or processing of Personal Information.
Our security measures include:
Should you disclose your Personal Information to any third party other than Coastal Rush, Coastal Rush shall not be liable for any loss or damage arising or suffered by you as a result of the disclosure of such Personal Information. You should always ensure that you read the privacy policy of any third party.
Having provided adequate proof of your identity, you have the right to:
As a registered user, you can exercise most of these rights through your account settings. For other requests, please contact our Information Officer.
If you have any complaints about this Privacy Policy or our compliance with this Privacy Policy, you can lodge a complaint with the Information Regulator.
The contact details of the Information Regulator are available on its website at: https://justice.gov.za/inforeg/
Coastal Rush Errands (Pty) Ltd
privacy@coastalrush.co.za
+27 XXX XXX XXXX
[Registered Business Address]
This version of the Privacy Policy replaces any preceding privacy policy provisions on our website. We may occasionally update this Privacy Policy. When you use our Platforms the version of the Privacy Policy posted on this page applies to you.