Privacy Policy

Welcome to Coastal Rush Errands Privacy Policy

This Privacy Policy applies to all users of our website, related mobi-sites and software applications, collectively referred to as "our Platforms", which are used to access and purchase our products and services.

The purpose of this Privacy Policy is to set out how, why and when Coastal Rush Errands (Pty) Ltd ("Coastal Rush", "we", "us", "our") uses your Personal Information so as to comply with the Protection of Personal Information Act 4 of 2013 ("POPIA").

It is important that you read this Privacy Policy together with our other terms and conditions, privacy notices or policies we may provide from time to time when we collect or use your Personal Information.

1 Definitions

In this Privacy Policy, the terms -

"Personal Information", "Special Personal Information" and "process/processing"

bear the same meanings as set out in POPIA.

"we", "us" or "our"

refers to Coastal Rush Errands (Pty) Ltd.

"you" and "your"

refers to every person that accesses or uses our Platforms also referred to as a user.

"Products"

refers to food, beverages, groceries and other items from any of the vendors listed on our Platforms.

"registered user(s)"

refers to anyone registered on our Platforms who has provided us with a unique username and password as well as other Personal Information.

"Vendors"

refers to any of the restaurants, grocery stores, retail outlets, and other businesses listed on our Platforms.

"Delivery Service"

refers to our delivery services carried out by Coastal Rush or its nominated delivery partners.

2 If You Are Below the Age of 18

If you are below the age of 18 years, you must always get permission from your parent or guardian before you use our Platforms or give us your Personal Information. We may check that your parent or guardian has given you such permission, for example by asking you to provide us with your parent's or guardian's contact details so we can contact them.

3 What Personal Information We Collect and Process

Coastal Rush processes Personal Information in a manner that is reasonable, adequate, relevant, non-excessive and purpose-specific. In order for users to access and use our Platforms we collect and process some Personal Information.

When you register to use our Platforms, we may collect:

Should your Personal Information change or you wish to amend and/or correct this Personal Information you can do this by updating your registered user information in your account profile.

4 Information from Using Our Platforms

When you access our Platforms, but are not a registered user, Coastal Rush processes some of your Personal Information. Depending on how you access and use our Platforms, we may receive:

• Log information: Through online identifiers, including information on how, when and for how long you use our Platforms and other services, the content you view and search queries you submit.
• Equipment information: About the equipment you use to access or use our Platforms, including the type of device you are using, how you access our Platforms, your browser or operating system and your Internet Protocol address.
• Location information: The geographic location from which you accessed our Platforms, including your device's global positioning system signal and information about nearby wifi networks and cell towers. We get this information when you use location-enabled services.
• Third-party information: Other information about you from third parties, such as social media.

5 Why We Process Your Personal Information

We process the Personal Information we collect and receive to:

We also process your Personal Information to comply with any legal or regulatory obligations such as tax or financial laws, and for research and statistical purposes.

6 Retention and Restriction of Records

We keep your Personal Information for as long as:

• We need it to provide our Platforms, products or services to you
• It is required or allowed by law and is in line with our internal retention policies
• It is necessary to uphold the contract between you and us
• You have agreed to us keeping your Personal Information

By accessing and using the Platform, you consent to us retaining records of your Personal Information for no longer than may be necessary to achieve the purpose for which the information was initially collected or subsequently processed.

7 User Tracking and Cookies

When you access and use our Platforms we may use various technological tools to improve your experience through the use of cookies and/or user tracking.

Cookies are small text files placed on the device that you use to access our Platforms. These files do not contain your Personal Information but allow us to associate you with a particular device. We use cookies to:

8 Opt Out from Direct Marketing

You have the right to request us not to contact you for purposes of direct marketing by any form of electronic communication such as automatic calling machines, email and/or SMS notifications by "opting-out" of any direct marketing communications we may send to you.

You can manage your marketing preferences through your account settings or by contacting our customer support team.

9 Who Else Gets to Process Your Personal Information

We may provide or make your Personal Information available to:

• Our employees and service providers to enable them to assist us to interact with you via our Platforms
• Vendors in order for them to facilitate and deliver the Products you ordered
• Payment processors for processing transactions and daily Instant EFT payments
• Delivery partners to coordinate delivery of your orders
• Law enforcement or government officials when required by law or to prevent fraud
• Professional advisors in the event of any business reorganization

Our contracts dictate that these service providers may only use your Personal Information in connection with the services they perform for us and not for their own benefit.

10 Sending Your Personal Information Outside South Africa

We may transfer certain Personal Information outside the geographic borders of South Africa to service providers for data storage and back-up purposes to ensure the integrity of our systems.

11 Securing Your Personal Information

We secure the integrity and confidentiality of your Personal Information in our possession by taking appropriate, reasonable technical and organisational measures to prevent loss of, damage to or unauthorised destruction of Personal Information; and unlawful access to or processing of Personal Information.

Our security measures include:

12 Know Your Rights

Having provided adequate proof of your identity, you have the right to:

As a registered user, you can exercise most of these rights through your account settings. For other requests, please contact our Information Officer.

13 How to Lodge a Complaint with the Information Regulator

If you have any complaints about this Privacy Policy or our compliance with this Privacy Policy, you can lodge a complaint with the Information Regulator.

The contact details of the Information Regulator are available on its website at: https://justice.gov.za/inforeg/