Governing the use of Coastal Rush Errands Marketplace for customers and vendors.
Last updated: October 28, 2025
Version 1.0
The Coastal Rush Errands software application and website (the "Platform") is owned and operated by Coastal Rush Errands (Pty) Ltd ("Coastal Rush", "we", "us", "our").
The Platform enables users to order and purchase food, beverages, groceries and other items (the "Products") from any of the restaurants, grocery stores, retail outlets, and other vendors listed on the Platform (each a "Vendor").
Terms governing the ordering, sale and delivery of Products
The Coastal Rush Errands software application and website (the "Platform") is owned and operated by Coastal Rush Errands (Pty) Ltd ("Coastal Rush", "we", "us", "our").
The Platform enables users to order and purchase food, beverages, groceries and other items (the "Products") from any of the restaurants, grocery stores, retail outlets, and other vendors listed on the Platform (each a "Vendor").
These terms and conditions ("Terms and Conditions") govern the ordering, sale, delivery and collection of Products, and the use of the Platform. These Terms and Conditions are binding and enforceable against every person that accesses or uses the Platform ("you", "your" or "user"). By using the Platform, you acknowledge that you have read and agree to be bound by these Terms and Conditions.
These Terms and Conditions apply to users who are consumers for purposes of the Consumer Protection Act, 2008 (the "CPA").
These Terms and Conditions contain provisions that appear in similar text and style to this clause and which:
Your attention is drawn to these Terms and Conditions because they are important and should be carefully noted.
If there is any provision in these Terms and Conditions that you do not understand, it is your responsibility to ask Coastal Rush to explain it to you before you accept the Terms and Conditions by continuing to use the Platform.
Nothing in these Terms and Conditions is intended or must be understood to unlawfully restrict, limit or avoid any right or obligation, as the case may be, created for either you or Coastal Rush in terms of the CPA.
You may order Products via the Platform. At the time of ordering, you are required to indicate your address, and then you will be given a selection of Vendors. You will only be allowed to order Products from that selection of Vendors, which fall within the prescribed area (as determined by Coastal Rush from time to time) surrounding your given address.
Where you have ordered using the Platform, you may be given the choice of receiving the Products by means of delivery, which delivery service shall be carried out either by Coastal Rush or its nominee ("Delivery Service"), or by means of self-collection by you or your nominee from the relevant Vendor ("Self-collection").
We will indicate on the relevant product and checkout pages in the Platform which Products are for sale by a particular Vendor. You can only order Products from one Vendor at a time, in each order that you place.
You acknowledge that, notwithstanding that the Products may be ordered via the Platform, you place such order with the relevant Vendor. The sale of Products (formed on acceptance of an order) is solely between the registered user and the relevant Vendor. Coastal Rush only provides the platform to facilitate transactions between Vendors and registered users in relation to the Products. Coastal Rush is neither the buyer nor the seller of the Products. Any claims the registered user may have in respect of the Products shall be against the relevant Vendor.
Because we want you to have a safe and consistent experience, Coastal Rush will be your first point of contact for any complaints arising out of or in connection with the sale of Products between a registered user and a Vendor.
Only registered users may order Products via the Platform.
To register as a user via the Platform, you must provide Coastal Rush with your unique email address or telephone number, personal details and any other relevant information required.
You agree and warrant that your username and password shall not be disclosed by you to any third party.
You agree that, once your correct username and password have been entered, irrespective of whether the use of the username and/or password is unauthorized or fraudulent, you will be liable for payment of any resulting order.
You agree to notify Coastal Rush immediately upon becoming aware of or reasonably suspecting any unauthorized access to or use of your username and/or password.
Registered users may place orders for Products, which the Vendor and/or Coastal Rush may accept or reject. The placing of an order will happen when payment is made by any of the acceptable payment methods and is confirmed on the Platform.
Coastal Rush will indicate the acceptance of your order by way of notification on the Platform or email ("Acceptance Notice"), and only at that point will agreements of sale come into effect between you and the Vendor in respect of the Products.
Prior to the Products being delivered to your nominated address or you being notified that the Products are ready for collection, we may reject an order or cancel a Sale at any time due to: (i) the Vendor being unable to fulfil the order; (ii) Delivery services not being readily available; and/or (iii) any other reason in Coastal Rush's sole discretion.
Coastal Rush relies on information supplied to it by the Vendors relating to the Products, and Coastal Rush accordingly bears no liability for any inaccuracies in such information supplied to it.
It is your responsibility to establish from the relevant Vendor which ingredients will be used when preparing the Products and make the necessary arrangements with such Vendor to exclude any ingredients if you have any allergies or special requirements.
Vendors subscribe to monthly packages with Coastal Rush. Coastal Rush charges zero commission on sales - Vendors keep 100% of their sales revenue.
Vendor payments are processed daily via Instant EFT at 8:00 AM for all orders processed the previous day.
Vendors are solely responsible for Product quality, safety, and compliance with all applicable laws and regulations.
Vendors must maintain high-quality standards for all products and ensure accurate product descriptions and pricing.
Marketing support is provided based on subscription tier, including social media features, Google Ads exposure, and printed material placement.
Additional terms specific to Vendors are contained in the separate Vendor Agreement.
For each order, you will be charged:
Payment for your order can be made via:
Coastal Rush will receive payment of all order charges and will pay the Product-related portion thereof to the relevant Vendor. We are authorized to receive payment for the Products on behalf of the Vendor.
If you order Products for Delivery Service: (i) you are required to indicate the physical address to which the Products should be delivered ("Delivery Address"); (ii) you are not allowed to change the Delivery Address after submitting your order; and (iii) you will only be allowed to order Products from Vendors within the prescribed range from your Delivery Address.
The delivery service will endeavour to deliver the Products to you by the estimated delivery time specified, however, delivery times are not guaranteed and may be adjusted by us in our reasonable discretion.
Our obligation to deliver the Products is fulfilled when the delivery service delivers the Products to the Delivery Address. The delivery service is only responsible for the delivery of the Products to the Delivery Address.
Where you have ordered Products for Self-collection from the Vendor, you or your nominee should display a copy of the Acceptance Notice to the Vendor upon collection of the Products.
We want you to be happy with your purchase. Please let us know by telephone or email as soon as possible if there is a problem with your Product quality, if you receive the wrong Products or if you receive Products which are not as described on the Platform.
Save where we determine in our sole discretion that the cause for the complaint was due to the fault of the Vendor, we will communicate your complaint to the relevant Vendor, and thereafter the matter will need to be resolved by the parties to the Sale of Products.
If we are unable to resolve your complaint to your satisfaction, you can approach the Consumer Goods and Services Ombud ("CGSO") to assist in resolving the complaint.
How we protect and use your personal information
We respect your privacy and will take all reasonable measures to protect it, as more fully detailed below.
We collect information that you provide directly to us, including:
We use your information to:
We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
You have the right to access, correct, or delete your personal information. You may also object to or restrict certain processing activities.
Additional legal provisions and disclaimers
Coastal Rush may, in its sole discretion, change any of these Terms and Conditions at any time. It is your responsibility to regularly check these Terms and Conditions.
Any such change will only apply to your use of the Platform after the change is displayed. If you use the Platform after such amended Terms and Conditions have been displayed, you will be deemed to have accepted such changes.
The contents of the Platform are protected by law, including copyright and trademark law. The Platform content is the property of Coastal Rush or its licensors.
You will not acquire any right, title or interest in or to the Platform or its content.
Any use, distribution or reproduction of the Platform content is prohibited unless expressly authorized.
Coastal Rush shall not be liable for any direct, indirect, incidental, special or consequential loss or damages which might arise from your use of, or reliance upon, the Platform or the content contained in the Platform.
Should it be found that Coastal Rush is liable to you, such liability shall be limited to the order charges relating to your particular order.
You hereby indemnify Coastal Rush against any loss, claim or damage which may be suffered by yourself or any third party arising in any way from your use of the Platform.
These Terms and Conditions shall be governed and interpreted in accordance with the laws of the Republic of South Africa.
You consent to the non-exclusive jurisdiction of the High Court of the Republic of South Africa.
Nothing in these Terms and Conditions limits your right to approach any court, tribunal or forum of competent jurisdiction in terms of the CPA.
Full Name: Coastal Rush Errands (Pty) Ltd
Registration Number: [Insert Registration Number]
Physical Address: [Insert Registered Address]
Email: legal@coastalrush.co.za
Phone: +27 XXX XXX XXXX
Website: www.coastalrush.co.za
By using Coastal Rush Errands Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.